FAQs

  1. 1
    Is there parking available nearby?

    We have temporary parking for two cars at our entry for carring your luggage into the hotel. The hotel has a limited number of parking spaces inside a building behind the hotel. Its price is 10.00€ per day.
    There is public parking located 500m from the hotel where our guests enjoy a special rate of 10 € / 24h. If you want to park in the street, we suggest that you should not move your car. Public transport is less than 5 minutes away from our hotel.

  2. 2
    How far is the hotel from the airport?

    The Airport of Malaga is 52.5 Km from our hotel.

  3. 3
    How far is the hotel from the Marbella bus station?

    The bus station is 2 kilometres from our hotel. You can take a city bus to the hotel (L2 and L6), which costs 1.15€ or you can take a taxi which costs 5€.

  4. 4
    Is the hotel in the city centre?

    Yes, it is. The hotel is 150 metres from the beach and 150 metres from the old town.

  5. 5
    How much does a taxi or a bus cost from the airport to the hotel?

    A taxi from the airport to the hotel costs around 60€. The bus from the airport to the hotel costs 6.15€ (45 Min)

  6. 6
    How much is an extra bed?

    The price of an extra bed for children until 12 years old is 10.40€ (VAT included.)

  7. 7
    Does the hotel have cradles? How much are they?

    The hotel has cradles available for free. Please request in advance as numbers are limited.

  8. 8
    Are taxes included in the rates?

    Taxes are included in the rates published on the WEB SITE.

  9. 9
    Do the rates include breakfast?

    The rates don’t include breakfast. It is only included when offers announce it. If you make an online booking, you can select it.

  10. 10
    What time is check-in and check-out?

    Check-out is at 12 o’clock. Check-in is from 16.00 pm
    Most of the time, except for the summer, we can make an early check-in, before 12:00 o’clock.

  11. 11
    Are pets allowed?

    No, they aren’t.

  12. 12
    Do all the rooms share the same view?

    No, they don’t.
    Some of the double rooms face outward to Avda. Antonio Belón or to Padre Enrique Cantos and others face onto a patio. Singles and triple rooms has the same views.

  13. 13
    Is there any cancellation policy?

    The hotel will accept your cancellation without penalty up to 48 hours before your arrival in low and middle seasons. The hotel will accept your cancellation without penalty up to 72 hours before your arrival in high seasons. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

  14. 14
    Is a deposit required to make a reservation?

    Yes, we will charge the first night per room. If the reservation is cancelled, the amount will be refunded according to the cancellation policy.

  15. 15
    What kind of documents are necessary to check in to the hotel?

    The hotel would ask you for your ID (valid to older than 16 years old) and a credit card as guarantee.

  16. 16
    May I smoke inside rooms?

    According to the smoking law, 30% of the rooms are smoking rooms and the rest are non smoking rooms.

  17. 17
    What time is the breakfast?

    Our cold buffet is from 8:30 am to 11:00 am.

  18. 18
    Is a person at the reception desk 24 hours a day if we arrive late or for any amenity needed?

    Yes, there is always a receptionist at the front desk.

  19. 19
    Does the hotel have special rates for companies?

    Yes, the hotel does. Contact us to receive information about company discounts.

  20. 20
    Does the hotel have iron and ironing board available to the guest?

    Yes, the hotel does. They are available upon request at our reception.

  21. 21
    Does the hotel have rooms for disabled people?

    Yes, the hotel does. Inform us about your needs in order for us to help you better during your stay with us.

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