Our Covid-19 Protocol - Secure Accommodation | Hotel Lima Marbella Safety First
Hotel Lima Marbella

Our covid 19 protocol

Covid 19 protocol

Secure Accommodation

At Hotel Lima we look after the safety and well-being of our guests and our staff, which is why we have developed a Covid-19 Protocol that allows us to offer the guarantee of having an environment protected against Covid-19 infection.

If you are thinking of staying at our hotel, do so with complete peace of mind, we work conscientiously to ensure your well-being and take care of your health.

Our protocol includes the necessary measures to minimise the risk of contagion in each and every one of our hotel areas. In fact, we have the “Safe Accommodation” seal, which confirms that we apply the integral system for accommodation before the Covid-19.

On the other hand, we have also been awarded the “Andalucía Segura” seal, which confirms that our hotel complies with the safety and health protection measures included in the Practical Guide of Recommendations for the tourism sector by the Regional Ministry of Tourism, Regeneration, Justice and Local Administration.

We want to transmit you confidence and reliability, to make your stay at Hotel Lima a unique, welcoming and pleasant experience.

safe accommodation
andalucia segura

Measures taken to create a safe space

We know that feeling safe is important to you, so it is also important to us

With the measures we have adopted in our protocol Covid-19 to create a safe space

Processes digitalisation to minimise human interactions

The digital age in which we live allows us to digitise processes to minimise human interactions.

In this way we manage to limit the risk per contact while reducing the waiting time for our guests to complete their booking formalities. We offer:

  • Online check in/out and room selection service.
  • 24-hour online guest service with digitalisation of all hotel information.
  • Digital Guest Relations service for immediate communication with the quality manager.

Highest standards of cleaning and disinfection protocols

If cleanliness and hygiene has always been a maxim for us, now it is even more so due to the situation we are facing. That is why we have designed, with the help of experts, the most demanding cleaning and disinfection protocols.

We clean communal areas as often as necessary, as well as sterilising kitchens and utensils.

And we proceed to the disinfection of each room certified by MMR3 at the departure of the client.

New protocols for food and beverage services

We have established new protocols for food and beverage services, while of course maintaining the excellent quality of the products we offer, which are sourced from certified suppliers.

Food safety is key in our hotel.

We adapt to the needs of our guests, we offer room service and take-away products; we have a variety of a la carte products.

And we also have a catering service adapted for excursions and on-demand orders.

Protocols to ensure social distancing

We have developed protocols to ensure social distancing to limit interpersonal interactions to protect our guests and employees.

Among other measures, we have redesigned the hotel’s common areas and implemented security signage. We control capacity and respect the safety distance recommended by experts.

All this, plus the support of our staff, allows us to continue offering a satisfactory and safe experience to our customers.

Protocols and protective equipment for guests, employees and suppliers

We have protocols and protective equipment for guests, employees and suppliers to ensure the safety of everyone involved with our hotel.

We have safety and disinfection elements for guests, as well as protection for employees and mandatory equipment for suppliers.

Revised protocols on water purification and air quality

We have revised our water purification and air quality protocols, increased the number of inspections of ventilation systems and decontamination protocols.

We also perform comprehensive water and pool disinfection.

Feeling safe and secure is the best of experiences

When we travel and go to other places in the world, we want to do so feeling safe and protected, because that is the best experience.

At Hotel Lima we take care of our guests so that they can continue to discover the city of Marbella and live unique and unforgettable moments with us. We want you to feel good, that’s why we offer you all the comfort and security you need; enjoy your stay in our hotel without worries, with our Covid-19 protocol.