Digitization of processes to minimize human interactions.

• Online check-in/out service and room selection.
• 24-hour online guest service with digitalization of all hotel information.
• Digital service of Guest Relations to communicate immediately with the quality manager.

More strict cleaning and disinfection protocols.

• Cleaning of common areas as well as sterilization of kitchens and equipment.
• Disinfection of each room certified by MMR3 at the client´s exit.

Brand new food and beverage services.

• The hotel has adapted the processes of ordering, preparation, delivery, consumption and payment.
• Supplier certification.
• Food security.
• Room service and take-away products. Only products from the menu.
• Catering adapted for excursions and orders on demand.

Protocols to guarantee the new patterns of social distancing.

• Safety signs.
• Redesign of common areas.
• Staff support.

Protocols and equipment for personal protection of guests, employees and suppliers of the hotel.

• Security and disinfection elements for guests.
• Employee protection.
• Obligatory equipment for suppliers.

Revised protocols in water purification and air quality.

• Air quality - Increased frequency of inspections of ventilation systems and decontamination protocols.
• Water and pool disinfection.